MSN Law Office

Customer Contracts
Columbus, Ohio

Commercial Leases
Consulting & Professional Services Agreements
Contract Review & Negotiations
Customer Contracts
Financing Agreements
Joint Venture & Strategic Alliance Agreements
Liability Waivers
Nondisclosure Agreements
Nonprofit MOUs
Terms of Use/Terms of Service

Business Contracts


Customer Contracts

Often, our B2C clients need much simpler business contracts, typically no more than 2-3 pages, describing the terms and conditions associated with selling products or services directly to consumers. 

What should your customer agreements include?
Your customer agreement should cover:

  • What products or services will be provided to the customer? What should happen if the customer requests changes to their order?
  • How long will the services be provided? Ongoing, for one year, one time only, etc.? Or, in the case of products, when will the products be delivered?
  • What rates will you charge for the products or services? 
  • What should happen if the customer cancels the service or returns the products?
  • When are payments due? What happens if the customer fails to pay on time?
  • What, if anything, does the customer need to do or provide to receive the services? 
  • How will disputes be resolved? 

Benefits of Utilizing a Well-Drafted Customer Agreement

  1. Protect your business in the event of a dispute. We live in a very litigious society. A properly drafted customer agreement will contain important provisions for protecting your business in case of a lawsuit, such as limiting your liability, recovering your legal fees, or even keeping the matter out of court. 
  2. Good contracts are simply good business. They encourage your customers to pay for what is owned in a timely manner. If you don’t take your business seriously enough to use contracts, then why should your customers take you seriously enough to pay you? In addition, some contracts simply aren’t enforceable if they are not in writing and signed by the other party. 
  3. Facilitate the end of the relationship. Particularly in long-term arrangements, your business contract must address what will happen when the relationship ends. 
  4. Protect confidential information. Depending on the nature of the services you provide, you may need to protect confidential information that might be disclosed or even simply confirm your business’s ownership of important intellectual property rights.
  5. Increase the value of the business. Having your customers in long-term contracts can not only help you predict future revenue, but it can also increase the value of your business if you ever decide to bring in investors or sell the business